Know Us. Love Us.
We are known and celebrated for providing a broad and dynamic range of services. Our customers appreciate the friendly and personalized Fraser Valley Regional Library experience. Those who know us, love us.
- Increase public awareness and delight with our services.
- Enhance the reputation of Fraser Valley Regional Library and the value of libraries.
"Know Us. Love Us." is our final strategic theme. Fraser Valley Regional Library, and libraries in general, will only be successful and thrive if we are valued by those we serve. It is our intention to measure and understand public attitudes, experiences, satisfaction levels and knowledge about the library services they use and that are available.
Increase Public Awareness and Delight With Our Services
Develop and implement a methodology to assess and enhance the awareness and delight experienced by our current and potential customers. We will establish a baseline to measure progress, and focus the development of an awareness marketing strategy.
This initiative will support the communities we serve and improve library service by increasing the value the community receives from our services through expanded and more active membership.
Enhance the Reputation of Fraser Valley Regional Library and the Value of Libraries
Fraser Valley Regional Library will share with the profession its results-centric approach and responsiveness to issues that all public libraries now face. Our focus will be on becoming a recognized leader and enhancing our reputation to attract high-caliber employment candidates.
This initiative will support the communities we serve and improve library service by making it easier for Fraser Valley Regional Library to attract the best job candidates, and benefit from learnings gained through inclusion in provincial and national conversations about best practices.